{"id":5829,"date":"2025-06-21T05:16:50","date_gmt":"2025-06-21T05:16:50","guid":{"rendered":"https:\/\/aladhamonline.com\/refund-policy\/"},"modified":"2025-06-21T05:37:45","modified_gmt":"2025-06-21T05:37:45","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/aladhamonline.com\/en\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At <strong>Aladham Store<\/strong> (aladhamonline.com), we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Eligibility for Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We offer refunds under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product was <strong>received damaged<\/strong> or <strong>defective<\/strong><\/li>\n\n\n\n<li>The item is <strong>incorrect or not as described<\/strong><\/li>\n\n\n\n<li>The item was <strong>not delivered<\/strong> within the expected delivery timeframe<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are only processed for products purchased directly from <a class=\"\" href=\"https:\/\/aladhamonline.com\/en\/\">https:\/\/aladhamonline.com<\/a>. Proof of purchase (order number or receipt) is required.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Timeframe for Requests<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You must request a refund within <strong>7 days<\/strong> of receiving your order. After 7 days, we cannot guarantee a refund or replacement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Non-Refundable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are not eligible for refunds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products that have been <strong>used, damaged, or altered<\/strong> by the customer<\/li>\n\n\n\n<li>Items returned <strong>without original packaging or tags<\/strong><\/li>\n\n\n\n<li><strong>Digital or downloadable products<\/strong><\/li>\n\n\n\n<li><strong>Sale or clearance items<\/strong>, unless defective<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Process<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our support team at <strong><a>info@aladhamonline.com<\/a><\/strong> or call <strong>032012244<\/strong><\/li>\n\n\n\n<li>Provide your order number, item(s) in question, and a brief explanation<\/li>\n\n\n\n<li>If applicable, send photos of the damaged or incorrect product<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After receiving your request, we will review it and notify you of the outcome within <strong>3\u20135 business days<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued to the original payment method within <strong>7\u201310 business days<\/strong><\/li>\n\n\n\n<li>You may be asked to return the item (shipping fees may apply)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Late or Missing Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received your refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, check your bank account again<\/li>\n\n\n\n<li>Then contact your credit card company or bank (it may take time before your refund is officially posted)<\/li>\n\n\n\n<li>If you\u2019ve done all of this and still have not received your refund, please contact us at <strong><a>info@aladhamonline.com<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us within 7 days of receipt.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Shipping Costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).<\/li>\n\n\n\n<li>If you return an item, you are responsible for paying the shipping costs unless otherwise agreed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Contact Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions related to refunds, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aladham Store<\/strong><br>Website: <a class=\"\" href=\"https:\/\/aladhamonline.com\/en\/\">https:\/\/aladhamonline.com<\/a><br>Email: <a>info@aladhamonline.com<\/a><br>Phone: 032012244<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Aladham Store (aladhamonline.com), we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5829","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/pages\/5829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/comments?post=5829"}],"version-history":[{"count":3,"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/pages\/5829\/revisions"}],"predecessor-version":[{"id":5852,"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/pages\/5829\/revisions\/5852"}],"wp:attachment":[{"href":"https:\/\/aladhamonline.com\/en\/wp-json\/wp\/v2\/media?parent=5829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}