Refund policy

At Aladham Store (aladhamonline.com), we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The product was received damaged or defective
  • The item is incorrect or not as described
  • The item was not delivered within the expected delivery timeframe

Refunds are only processed for products purchased directly from https://aladhamonline.com. Proof of purchase (order number or receipt) is required.

2. Timeframe for Requests

You must request a refund within 7 days of receiving your order. After 7 days, we cannot guarantee a refund or replacement.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, damaged, or altered by the customer
  • Items returned without original packaging or tags
  • Digital or downloadable products
  • Sale or clearance items, unless defective

4. Refund Process

To request a refund:

  1. Contact our support team at [email protected] or call 032012244
  2. Provide your order number, item(s) in question, and a brief explanation
  3. If applicable, send photos of the damaged or incorrect product

After receiving your request, we will review it and notify you of the outcome within 3–5 business days.

If approved:

  • Refunds will be issued to the original payment method within 7–10 business days
  • You may be asked to return the item (shipping fees may apply)

5. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again
  • Then contact your credit card company or bank (it may take time before your refund is officially posted)
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected]

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us within 7 days of receipt.

7. Shipping Costs

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
  • If you return an item, you are responsible for paying the shipping costs unless otherwise agreed.

8. Contact Us

For any questions related to refunds, please contact us:

Aladham Store
Website: https://aladhamonline.com
Email: [email protected]
Phone: 032012244